Terms of Sale & Service
These Terms of Sale and Service (“Terms”) govern hardware purchases and optional monthly monitoring services provided by IRYS IoT, LLC (“IRYS,” “we,” or “us”) under the IRYS Connect™ brand. By placing an order, creating an account, or activating a subscription, you agree to the applicable Terms presented during that process.
1. Hardware purchases and ownership
IRYS Connect™ sells cellular bridges and standalone temperature/humidity sensors. Hardware is purchased, not leased. Upon completion of payment and delivery as required by applicable law, the customer owns the purchased device. Cellular connectivity, hosted monitoring, email alerts, dashboard access, and other service features are separate from the hardware purchase and require an active subscription where specified.
2. Prices, shipping, and taxes
Applicable hardware prices, shipping charges, discounts, and estimated or final taxes will be presented before order submission. Sales tax is determined by applicable law and delivery location, not a flat rate based solely on our Georgia business address. We will not add undisclosed mandatory shipping or tax charges after checkout. Any later charge, such as a monitoring renewal, is made only as described in these Terms and agreed at checkout.
Estimated delivery dates are estimates, not guarantees. Risk of loss and title transfer are subject to applicable law and the shipping terms disclosed at purchase. Customers must provide accurate delivery information and inspect deliveries promptly.
3. Returns, warranty, and damaged products
30-day returns. You may return hardware within 30 days of delivery for a refund of the hardware price if it is unused, undamaged, and returned complete with its accessories and packaging. If the device has not been activated, the prepaid first service period purchased with it is refunded as well. Email info@irysiot.com with your order number before sending a return so we can confirm the return address. You pay return shipping, and the original shipping charge is not refunded, unless the item arrived damaged or defective or does not match your order. Refunds are issued to the original payment method after we receive and inspect the return.
Damaged, defective, or incorrect items. Contact us within 30 days of delivery. We will replace the item or refund it, including shipping, and provide a prepaid return label where a return is needed.
One-year limited hardware warranty. IRYS warrants that hardware it sells will be free from defects in materials and workmanship under normal use for 12 months from delivery. If a covered defect appears during that period, IRYS will, at its option, repair or replace the device or refund its purchase price. Replacement devices are covered for the rest of the original warranty period. The warranty does not cover damage from accidents, misuse, exposure beyond the device's rated conditions, unauthorized opening or modification, normal battery depletion or replacement, cosmetic wear, or third-party products such as HOBO® loggers. To make a claim, email info@irysiot.com with your order number, the device serial number, and a description of the problem. This warranty is your sole remedy for hardware defects. To the extent permitted by law, IRYS disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose; where such warranties cannot be disclaimed, they are limited to the 12-month warranty period.
4. Monthly and optional annual subscriptions and activation
Each activated device uses a chosen monthly subscription or optional annual prepaid subscription. Monthly service is billed at the stated monthly rate; optional annual prepaid service costs ten months of the selected plan for twelve months of coverage (Site Alert $190/year, Live Dashboard $290/year, Project Pro $390/year per device). The first prepaid service period is paid at hardware checkout, starts on QR activation, and subsequent renewals occur at the chosen monthly or yearly interval unless canceled. Annual service automatically renews yearly unless canceled before renewal. There are no mandatory long-term cellular contracts or early cancellation penalties. Annual fees already prepaid are generally not prorated or refunded after activation except as required by law. Cancellation turns off future renewals, and service continues until the prepaid term ends. Purchased hardware is never rented. Ordinary cellular data is included without per-megabyte charges.
IRYS Connect™ service plans are currently described as Site Alert, Live Dashboard, and Project Pro; features and fees are those displayed and agreed to at activation. A device may be assigned to a location, moved to another location, or left unassigned, subject to service compatibility and reassignment procedures. Locations are organizational features, not separate purchases.
5. Changes, cancellation, and billing disputes
You can cancel automatic renewal at any time online under Manage Service in your customer dashboard, or by contacting us using the details below. Cancellation takes effect at the end of the current paid period: monitoring continues until then, and no further renewal is charged. You can restore automatic renewal before the period ends.
Plan and billing-frequency changes saved in your dashboard take effect at your next renewal; the current paid period and its price are not changed and no immediate charge is made. Cancellation does not reverse charges already made, and any refund rights under applicable law remain unaffected.
By completing checkout you authorize IRYS to charge your payment method for each renewal at the plan rate you selected, plus applicable taxes, until you cancel. If a renewal payment fails, we will notify you and may suspend monitoring until payment is resolved. If you believe a charge is incorrect, contact us before disputing it with your card issuer so we can resolve it quickly.
Annual prepaid cancellation: You may cancel an annual subscription at any time without an early termination charge. Cancellation prevents the next annual renewal; the already-paid service ordinarily continues to the end of the current annual service period. Annual prepayments are generally not refundable or prorated after activation except as required by applicable law or agreed in writing. A canceled subscription does not affect ownership of purchased equipment.
6. Connectivity, alerts, and service limitations
Monitoring depends on hardware condition, device placement, compatibility, battery life, Bluetooth range where relevant, cellular coverage, network availability, remote configuration, and third-party services. Event-triggered transmissions may occur when thresholds are crossed, but delivery of an email or text message is not guaranteed to be instantaneous. Data gaps, delayed readings, false positives, or missed alerts are possible.
The service is intended to assist with operational visibility and documentation; it is not a life-safety system, emergency dispatch service, or substitute for site inspections, calibrated testing, independent verification, manufacturer installation instructions, or professional judgment. A report does not, by itself, certify compliance with ASTM standards, warranties, contracts, or regulations.
7. Data, customers, and account administration
Customers remain responsible for the accuracy of information they enter, including location names, addresses, device assignments, contact details, monitoring thresholds, and alert recipients. They must have authority to submit information and invite users to access their account. Service reports and telemetry may be used for the customer's business purposes in accordance with these Terms. Information practices are described further in the Privacy Policy.
8. Multi-device and multisite use
Each device has its own subscription at the selected monthly or annual plan price. Customers may optionally organize several devices under a location; creating, changing, or removing a location does not affect a device’s plan price, activation date, or subscription. No discount applies automatically based on device count or location.
9. Acceptable use
Customers may not interfere with or attempt unauthorized access to the service, misuse devices or communications tools, violate others' privacy, resell service access without authorization, or use the service unlawfully. Customers must safeguard credentials and promptly report suspected unauthorized use.
10. Intellectual property and third-party products
IRYS retains ownership of its website, software, service technology, documentation, and associated intellectual property except as expressly licensed. A hardware purchase does not transfer ownership of the service software or network infrastructure. Third-party hardware and marks belong to their respective owners. Compatibility descriptions do not imply sponsorship or endorsement by those manufacturers.
11. Availability, updates, and service changes
IRYS may perform maintenance and update software or features. Material changes to paid service pricing or core features will be communicated as required by law and any applicable contract. We may suspend service for security threats, unlawful use, or material nonpayment, subject to applicable requirements.
12. Limitation of liability
IRYS does not warrant that monitoring, readings, or alerts will be uninterrupted, timely, or error-free. To the extent permitted by applicable law, IRYS is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, project delays, or damage to property, materials, or work, including damage caused by conditions that were not detected, reported, or alerted, even if IRYS was advised of the possibility of such damages.
To the extent permitted by applicable law, IRYS's total liability for all claims arising out of or relating to these Terms, the hardware, or the service is limited to the amounts you paid to IRYS in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law or waives rights that cannot lawfully be waived.
13. Governing law and disputes
These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms, the hardware, or the service will be brought exclusively in the state or federal courts located in Georgia, and you and IRYS consent to the jurisdiction of those courts. Before filing a claim, please contact us so we can try to resolve the issue informally.
14. Contact and policy updates
For questions about orders, billing, or these Terms, contact IRYS IoT, LLC at info@irysiot.com or write to 3707 Main Street, Suite 101, College Park, GA 30337, United States. Revised Terms may be posted with a new effective date; material changes will be handled consistent with applicable law.